I’m sorry. So sorry. My apologies. Mea culpa.
Such short phrases that should just roll off of your tongue, right?
But what if you are tacitly ordered to apologize when you strongly believe you did nothing wrong? Expected to apologize when the person you are told to apologize to is at ‘fault,’ from your perspective?
Last week, a colleague endured verbal abuse from an ‘internal customer.’ It lasted close to an hour.
I kept my distance because 1) I didn’t want to exacerbate the problem; and 2) our supervisor in my colleague’s office standing by, trying to help defuse the toxic situation.
Due to privacy concerns, I cannot go into detail, but the next day, said colleague was advised to send an apology.
My colleague’s ‘offense,’ you might wonder? Just doing what she was hired to do….providing guidance.
Flashback to my childhood.
Verbally and physically assaulted after I stood my ground when harassed about medical bills (for myself and for my younger sister), I was expected to apologize to my stepmother.
Did I want to offer an apology when I didn’t feel morally obligated? No. Did I do it? Yes, my father didn’t give me a choice.
So, after what happened to my colleague, I have been reflecting on what bothered me so much with her situation?
Can one in good conscience apologize half-heartedly? Would such an apology be hollow?
Could she apologize in a vague manner, acknowledging the communication breakdown, without accepting the accuser’s blame? Would doing so encourage others to treat only this colleague, but others in our office with disdain and disrespect?
After deep reflection, I was left with a nagging feeling that something deeper was at play.
When in doubt, Google it.
In my search, I stumbled upon a blog post that provided scriptural guidance on apologizing when you have done nothing wrong. Citing Matthew 5:23-24:
“This is how I want you to conduct yourself in these matters. If you enter your place of worship and, about to make an offering, you suddenly remember a grudge a friend has against you, abandon your offering, leave immediately, go to this friend and make things right. Then and only then, come back and work things out with God.”
the authors suggest that who is at fault is not the question–instead, one should focus on making things right.
Apologies and Power Dynamics in the Workplace
After mulling it over for several days and reflecting on the moral dilemma of being forced to apologize to one’s accuser (or, in some cases, aggressor), I felt the gravitational pull to search for academic literature addressing the question of apologies and power dynamics.
Back to the drawing board with my trusty friend, Google.
I unearthered a study conducted overseas by Walfisch, Van Dijk, and Kark, “Do You Really Expect Me to Apologize? The Impact of Status and Gender on the Effectiveness of an Apology in the Workplace.”
Why do some people dread apologizing? According to the authors:
It is possible that managers are hesitant to apologize because they think that proffering an apology will be perceived as a sign of personal weakness, which may be incompatible with the image they wish to present. In various professions (e.g., physicians), the fear of apologizing may be even more extreme since doing so in certain situations can also compromise their legal positions (Kiger, 2004; Van Dusen & Spies, 2003).
The study also discusses the role that gender plays in apology expectations and the effectiveness of apologizing. The authors note:
It seems fairly intuitive that subordinates are expected to apologize more thanmanagers, as they are dependent on them and are obligated to maintain civil working relations (even if they are not genuinely sorry for what they did). However, how can we explain the fact that a woman is expected to apologize more than her male counterpart? This may stem from the fact that women today are still perceived as having lower socialstatus than men (Levin, 2004) and therefore a woman’s apology is a social obligation while a man’s apology is perceived to be beyond the expected. Another explanation may be that women do actually apologize more since they have undergone different socialization processes and internalized their gender roles, which include awareness of and sensitivity to their environment and a high willingness to maintain good relations. Women are expected to display “nicer” behaviors than men (Eagly & Mladinic, 1989;Glick & Fiske, 1996; Rudman, 1998) (Walfisch et al, p. 25).
Apologies and Power Dynamics in Academia